Trust & Security

Your Guarantees at Kettner Bullion

Buying gold or silver means placing a lot of trust in us. Here you can see how we protect every purchase, from payment to handover at your front door.

Satisfied customers: 280,000+
Family business: since 2011
Google, 4,560 reviews: 4.9/5

How your purchase is protected

Fully insured until handover
Every shipment is insured for the full value of the goods, entirely at our risk. We split larger orders into several parcels and cover the extra cost.
More about shipping
Neutral, discreet packaging
We pack your goods in plain boxes. Nothing on the box or the label hints at precious metals.
More about packaging
Secure courier for high values
High values are delivered by secure couriers such as Intex and DG Transporte or by Prosegur value logistics, and only to your address. Prosegur arranges the delivery date with you by phone beforehand.
See shipping methods
Genuine goods from known sources
We maintain direct relationships with mints and manufacturers around the world and are the official German partner of the South African Mint.
Our partners
Your data stays in Germany
Our servers are located in German data centres. We process your data in line with the GDPR and transmit it with 256-bit encryption.
Privacy policy
We also buy from you
Sell your precious metals to us: request an offer online, send them in insured, our experts check authenticity and condition, then we transfer the amount.
To the buy-back

Full transparency

Since 25 September 2026 our company has been called Kettner Edelmetalle KG: Jürgen A. Kettner has handed the family business over to his son Dominik Kettner, who is fully liable as the personally liable partner.

If you pay by bank transfer, the recipient is always Kettner Edelmetalle KG. If your bank shows a warning before the transfer, compare the IBAN with our FAQ or give us a call.

Our bank details The Kettner family

Kettner Edelmetalle KG

Company headquarters: Schönbühlstraße 9, 78052 Villingen-Schwenningen
Commercial register: HRA 709740, Freiburg Local Court
Chamber: Member of the IHK Schwarzwald-Baar-Heuberg chamber of commerce
Own logistics: Logistics centre since 2022, fully automated and highly secure

Legal notice